Please choose carefully!
Please select your Products carefully, as once a product has been paid for, and goods received in working order, you will not be eligible for a refund or exchange. Please don’t assume anything. If there is a questions, talk to us and clarify. We are also unable to accept returns if a box has been opened as it is no longer deemed as brand new. Exceptions to this are at the discretion of EzyPOS Management.
If you believe you have a reasonable complaint, please contact us immediately at [email protected] to report the matter. Our policy requires you to return the product in its original packaging for examination. If the product is found to be unsatisfactory as claimed, the product will be replaced at no cost to the customer, or a refund will be given.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product is faulty, please contact us immediately at [email protected] to authorize a refund or replacement.
Returned goods due to incorrect order or change of mine will incur a re-stocking fee of 20% of goods total or 50% on special orders.
Freight is not refunded in any circumstance.
EzyPOS is not responsible nor liable for any loss of Business due to faulty products. Customers should always keep backup equipment to ensure the business continues to operate smoothly.
Shipping
We can ship to virtually any address in mainland Australia for a flat shipping rate of $15.90. For security and fraud reasons, we do not ship to PO Box addresses. We do post to international destination on request. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next Kg.
Warranty Policy
Warranty covers all hardware faults. The period of warranty is usually stated on the product listing, the invoice and starts from date of the invoice. Length of the warranty period is depending on the manufactures warranty. A DOA (Dead on Arrival) is categorised as a faulty product and the warranty return period for each product will vary based on manufacturer policies and most commonly is in 14 days.
Any problem that is caused by abuse, misuse or an act of nature (such as a water damage) are not covered by the warranty. Also, consequential and incidental damages are not recoverable under this warranty.
Under the warranty, EzyPOS will return the product to the manufacturer for repairs. This may take couple of weeks. In most cases items will be repaired in house and returned to make the process much faster.
Freight and Insurance of return goods to EzyPOS for Warranty or Refunds are at customers expense and returned at customers risk. EzyPOS does not provide advance replacement of goods nor do we provide loan units in the event of a warranty repair.
A product inspection fee (inc GST) will apply if devices returned for warranty are tested and no fault found. A product quote fee will be charged for items quoted and repair work not proceeded with EzyPOS.
The warranty repaired/replaced goods will be returned to the customer freight prepaid by the customer.
Returns Policy
You may return most new, unopened items within 7 days of delivery for a refund less 20% restocking fee. We’ll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective, dead on arrival (DOA) item, etc.).
You should expect to receive your refund within 4 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Return policy does not apply for Digital Goods such as software and subject to non return and non refund policy.
Freight and Insurance of return goods to EzyPOS for Warranty or Refunds are at customers expense and returned at customers risk. EzyPOS does not provide advance replacement of goods nor do we provide loan units in the event of a warranty repair.
Freight cost is not refunded in any circumstance.
Return Authorisation Number
Prior to returning of any products, you must contact us for Authorisation, fill in Return Authorisation Form with fault description and obtain a Return Authorisation Number. Products which are returned without a Return Authorisation Number may be declined and returned to sender.
EzyPOS is not responsible nor liable for any loss of Business due to faulty products. Customers should always keep backup equipment to ensure the business continues to operate smoothly.
Freight Questions
Which couriers do we use?
We use multiple couriers including but not limited to: Couriers Please; Star Track Express; Australian Air Express; Toll; TNT; and Direct Freight. Delivery costs are a fixed flat rate unless quoted otherwise.
Can I use my own shipping company?
EzyPOS has negotiated volume discounts and contracts with our shipping companies. Unfortunately, you are not able to use your own shipping company or prepaid vouchers you may already have.
Remote Locations
Some areas are classified as remote by shipping companies and may incur additional delivery charges and longer delivery times. If you think you may be in a regional or remote location, please contact us to confirm the actual cost and estimated time of arrival. Otherwise, we will contact you upon receipt of your order if necessary.
EzyPOS reserves the right to decline an order within a remote area at the standard $16.50 or Free Delivery service.
We do not ship to Norfolk Island, King Island, or any other islands outside of the standard courier network.
Authority to Leave
Most couriers require a signature upon delivery. However, if you add Authority to Leave (ATL) in the special instructions section during checkout, we will do our best to fulfill this request. Please note that there are no guarantees, as it is at the discretion of the courier driver to determine whether it is safe to leave the order unattended. It is important to note that EzyPOS will not be held responsible for any lost or damaged orders if you choose to add ATL instructions. Some carriers require a signatory for certain orders, so we recommend giving us Authority to Leave (ATL) if you are not available during business hours or delivering to a residential address to avoid shipping delays.